1. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by this Returns Policy. Advice about your legal rights (including your right to cancel a Contract where the products are faulty or not as described) is available from your local Citizens' Advice Bureau or Trading Standards office.
2. We want you to be completely happy with your product(s). If you’re not satisfied with your recent purchase, we've made it as easy as possible for you to return or exchange your product(s), subject to certain conditions. Please note that the return or exchange procedure set out below is only valid for Product(s) purchased from our site; if you purchased your product(s) from another website or a high street retailer, you must return your product(s) to them.
3. Subject to clause 4, you may return a new or unused product(s) within thirty (30) days of receipt of the product(s) by you and you can choose either to:
If you choose to return a product(s), you have cancelled the contract.
*Please note that, in the event you paid for an expedited or enhanced delivery, we will only refund the cost of standard delivery.
4. In order to be eligible for a refund or exchange:
We will not accept any return if the product(s) shows signs of wear or has been used or altered from its original condition in any way, or if the 30 day returns authorisation has passed.
5. You may notify us of your decision to return the product(s) by:
We strongly advise that posted returned products are sent by recorded delivery or you obtain proof of postage. You may wish to keep a copy of your cancellation notification for your own records.
6. If you choose to receive a refund, you will receive a full refund of the price you paid for the Product(s), plus any applicable delivery charges you paid for if you are returning the entire order. We shall issue a refund to you on the payment card used by you to pay for the product(s) within 14 calendar days of us receiving the returned product(s) or receiving reasonable evidence from you that you have returned the product(s). If you returned the product(s) to us because it was faulty or mis-described, we shall issue a refund to you within 14 calendar days of the day on which you gave us notice of cancellation and we shall also refund any reasonable costs you incurred in returning the item to us.
7. If you choose a product exchange, you may exchange the product(s) originally purchased from our site for a like-for-like replacement product(s) (“new product(s)”) within 30 days of receipt of the original product(s) by you. We will confirm in writing to you if an exchange is available. Please be aware that we are not obliged to provide an exchange to you; any exchange granted to you shall be subject to:
8. If we confirm to you that an exchange is available, and the price of the new product and respective delivery costs is:
9. For the avoidance of doubt, you may not cancel a contract or exchange a product if:
10. If you have any queries or wish to make return arrangements or wish to make a claim on your product warranty, you can email us at CSUK@acco.com.